OTIS takes the satisfaction of our customers seriously. We are confident you will be 100% satisfied with your purchase for your pet. If for some reason you are not satisfied, we offer a no-hassle return policy for all domestic purchases. Simply retain your order number, original packaging and container (with best by date) so we can make things right. If you have any questions regarding returns, contact us anytime at email@example.com, or give us a call at 970-329-5505.