FAQ

Orders + Shipping

Great question, please email us woof@otislove.com and our team will answer your question.

Our fulfillment team ships out orders Monday - Friday. Orders will be shipped between 24 and 48 hours of your confirmation email.

Use this text to answer questions in as much detail as possible for your customers.

Don't freak out yet. Please call us at (970) 329 - 5505 or email us at woof@otislove.com and our team our team with update you on the status of your order.

Returns + Exchanges

Yes. As long as your order has not been shipped. To cancel order please call: 970-329-5505

We do not offer refunds at this time. Please contact woof@otislove.com for any questions or concerns.

Products + Packaging

This depends on what your dog's needs are. Some dogs need a little extra coverage with Stay for longevity. Some dogs need to relax and recover with calming Sit and mobility Fetch. Some dogs need all three and a lot of patience.

When introducing a new product to your pet. Start slow and gradually increase to the recommended amount on label.

It takes several ingredients to make our products great. If you have a question on an specific ingredient please contact us at: woof@otislove.com

Our Full Spectrum grown by the best local farmers and manufactured by experienced team in Hayden, CO. To learn more about our hemp visit Naturalpathbotanicals.com.

Rome wasn't built in a day. Our team is dedicated to providing our customers with a great product in sustainable packaging. O.T.I.S. started with bringing you Liquid Love in the eco-friendly ecologic bottles. Next step is making our Wild Thing bags biodegradable.

Misc. + Awesome

Easily! Please contact us at woof@otislove.com for any questions on becoming a wholesaler.